I have something really special for today’s episode, which is about powerful coaching questions and is a part of a new series on Coaching Skills.
There’s a free download that you can get so stay tuned …
First, I want to share something personal with you. I have been so buoyed up by wonderful reviews lately. So I want to give a shout out to Gemma who said recently to me:
“I’m sending a heap of gratitude to you, Rhonda, your generous podcast has helped me identify my platform and program. Also, I know that I’m not alone in this. You’ve helped so many coaches. Thank you for cutting through the noise.”
That made my week. So I’m grateful to you, Gemma, for taking the time to write that review for me on iTunes.
So let’s roll with today’s episode.
I have the pleasure of introducing you to Laurie Cameron of WAKE UP Enterprises.
Laurie is literally the best coach I know. She is also the best coach trainer I know.
In 2001 I co-created curriculum for Coach Training Alliance and I designed their certified coach program, I was their first trainer. Then I brought Laurie in. She surpassed me significantly and she is their Senior Mentor Coach now.
I first met Laurie 20 years or so ago at the Denver chapter of the International Coach Federation and we became fast friends. We were both on the board there. Beyond that, Laurie and I have been accountability partners for each other and doing a little co-coaching now and then. Something every coach needs.
LAURIE CAMERON: I am really excited and thank you for all those kind words that made my week as well. So I’m really thrilled to be here.
The Most Powerful Coaching Skill
RHONDA: Laurie, I’m going to ask you some questions. I hope they’re powerful questions because that’s the topic that we’re bringing today. So I wanted to start with … What is your favorite coaching skill, Laurie, and why?
LAURIE CAMERON: I would like to ask you a question in return. Complete this sentence: If you want better answers, you …?
RHONDA: … have to ask the right questions.
LAURIE CAMERON: Close. See when I do full day coach training workshops with leaders and managers and when I train coaches through coach training Alliance, that’s the common answer. A better answer is you have to craft better questions.
RHONDA: Nice distinction.
LAURIE CAMERON: Thank you. Questions are amazing and they’re even more amazing and more powerful when you are adept at putting words together in a way that draw somebody’s wisdom out and draw out something new and, and send them deep. That’s why I love powerful questions and learning how to craft them.
Take Your Time To Formulate Powerful Questions
RHONDA: That’s great. I wanted to notice something. You know, you asked me that question and I jumped with my answer. You’re talking about crafting and crafting takes some time. How can a coach that’s in the middle of a coaching session take the time to craft a question?
LAURIE CAMERON: Well, it’s about taking the time to do that actually. And one of the challenges that I’ve noticed that newer coaches have about asking questions is they don’t take the time to craft one before they start asking it.
So as soon as the kernel of a question pops into their head, it’s coming out their mouth, they are revising it, editing it out loud, and it actually turns into this long thing that the client just loses track of.
Learning how to craft a powerful question is more about taking the time, pausing, being comfortable with the silence — which is also a challenge for a lot of coaches — and crafting internally before they open their mouth.
LAURIE CAMERON: That’s great to know and it reminds me that a lot of times when I’m working with my own clients. I have something to say, could be a question or it could be anything, but if I don’t quite have it ready yet, I’ll just buy myself some time. I’ll just say: Give me a second, I thinking.
It’s Okay to Be Human and Transparent with Your Coaching Clients
LAURIE CAMERON: What makes coaching not only powerful is you can be transparent. You can be vulnerable. You can say, give me a minute. Or I found myself occasionally stopping mid question and saying: Wait a minute, that’s not the question I want to ask. Let me redo this.
RHONDA: Exactly. That is so important to remember that even though someone is paying you for this service, if you put yourself up on a pedestal that actually becomes worse for you and them.
When you’re training coaches, what are some of the biggest challenges that new coaches have with asking pithy questions?
LAURIE CAMERON: I love pithy. That’s a great way to describe really important, powerful questions because those are the questions that get to the heart of the matter really, really quickly.
The Continuum: Moving Towards Mastery in Crafting Powerful Questions
LAURIE CAMERON: So one challenge is not taking the time to craft a question before they open their mouth. Another one is asking what the client is doing now or what they’ve already done about their agenda.
So let’s just say a client’s agenda is — I want to manage my energy better during the week. I hear a lot of coaches say something like: What have you done so far? Or … What are you doing now? Until you really learn how to craft a powerful question, that sounds like a great question.
But, there’s no pith in it, right? There’s no challenge to the client to think about how to move forward. What they’ve been doing or what they’re doing now that is not working and they want something different.
RHONDA: That makes a lot of sense. Do you have an example of a different thing that they could say?
LAURIE CAMERON: With our example — I want to manage my energy better during the week — a more powerful question might be: When you’re managing your energy, what does your week look like?
RHONDA: You’re asking them to think about the ideal.
LAURIE CAMERON: Yes. You want to help them uncover and create in their life.
Asking … What have you done so far? What are you doing now? It’s not necessarily a bad or a wrong question. Mastering coaching really is moving along the continuum from less powerful to more powerful.
RHONDA: That’s a great point. There’s the concept of continuous improvement. It’s not about being perfect today or having it all nailed down before I take a move, but rather to just say “Okay, I’m going to do what I can today with what I know.”
LAURIE CAMERON: So it’s less powerful to ask the current or past questions and more powerful to ask what do you want to move forward towards? Because that’s coachable.
The Qualities of a Powerful Question
RHONDA: That’s a fantastic distinction. Okay, so now I would really like to hear if there’s a formula for how to get further down that continuum to more powerful questions.
LAURIE CAMERON: Well and I don’t know that this is so much of a formula as it is a list of qualities of a powerful coaching question. So perhaps they’re, they’re similar in there.
First and foremost it’s short.
I hear a lot of newer coaches ask a question, ask another question with lots of different punctuation marks in it and pauses. And it’s really easy for a client to get totally lost in that.
“So client, when you think of all the things you just talked about, the timing of the project, the obstacles, the resources you have or the resources you need, what do you think is the most important piece to consider first, you know, before all the others can actually come to fruition and then you can move forward and figure it all out?”
RHONDA: Yeah, I’m overwhelmed just hearing that
LAURIE CAMERON: It’s, it’s very easy to get lost. So the more powerful question would be to say: So what has to happen first?
RHONDA: So simple!
LAURIE CAMERON: That’s five words.
RHONDA: I think most people who are overwhelmed are not able to really see themselves clearly. And that’s why coaching is so helpful. All of us get into that place of overwhelm. Getting out is about setting priorities. What is the next step?
LAURIE CAMERON: Yeah, helping a client figure out what they want to do or where they want to go and then create a strategy to bridge the gap from where they are to where they want to go and create an action plan to make that happen.
RHONDA: Is there anything else that that goes into the formula or the list of characteristics?
LAURIE CAMERON: Open-ended. And I think a lot of people are really aware of that. Being aware of it and noticing it when it’s coming out of your mouth are two different
A closed ended, yes or no question might be —and I hear this one a lot too — is something along the lines of “So do you think you can figure out how to make this viable?”
And it’s clear the coach wants to know and wanting to challenge the client and yet there are only two options with closed questions. Yes, I think I can figure it out. No, I don’t think I can figure it out.
It’s actually more powerful just to ask an open-ended question. What will it take to make the project viable?
RHONDA: Yes. Who, what, when, where, how and occasionally why. Although I’m not a big fan of why
LAURIE CAMERON: Me either.
An open-ended question assumes success. It’s saying I believe in you. This is what you want to do. So what’s it going to take to make that happen?
RHONDA: It’s empowering.
LAURIE CAMERON: definitely empowering. And at the same time there are very few moments where a closed ended yes or no question actually can be more powerful and most typically that’s towards the end of a coaching session when the coach is asking the client for commitment. Something like: Are you willing to do what it takes to make this work?
If a client says yes, then they have stepped up, they are ready for accountability.
RHONDA: And there’s a bit of challenge in that question after you’ve helped to empower the person to later on ask a challenging question is a really great thing to do with your clients, because coaches who challenge their clients actually get a lot more from their clients.
LAURIE CAMERON: Yeah. Letting clients off the hook is not really leveraging their investment in you.
Why Not Ask Why?
RHONDA: Yeah. You know, before we get too far off of it, I just wanted to go back to the why thing. You and I both said we’re not a big fan of why questions and I would love to hear your reason for why not why?
LAURIE CAMERON: Well, a couple of them. One, there’s an underlying judgment in a why question and even if it’s not the intention of it, and even if the person hearing the why question is not fully cognizant, it’s as if a parental unit is standing there wagging their finger saying, so why didn’t you do this? Why didn’t you do that?
And with that judgment comes a need to defend one’s actions.
Two, it perpetuates the story. Why questions put people on the defensive.
RHONDA: So if a coach is wondering why, how can they ask their client something without why?
LAURIE CAMERON: What would be an example of a why question that comes to mind, Rhonda?
RHONDA: Why in the world would you ask me that? Lori?
LAURIE CAMERON: Thank you. That’s great LOL. Well, I would re frame that as: Where’s this question coming from do you think?
RHONDA: Yes! And by the way, sometimes it doesn’t have to be a question, but more of an inquiry. I am a big fan of saying … Tell me more about that.
Multiple Choice Coaching Doesn’t Land Well
LAURIE CAMERON: That’s a wonderful way to invite your client to dig deeper. As long as you give them silence.
This is another challenge I hear from newer coaches … they just start asking question after question after question. A powerful question will stand on its own.
I hear a lot of times what I call multiple choice coaching where a coach might say:
How do you see yourself being accountable for tracking your progress? Do you need to track it on the calendar or maybe talk to somebody, get somebody on board with it? What do you think?
What happens in those instances is whatever options or possibilities that are popping into the coach’s head, if they put those out there in answer to their own question, it limits the client’s options. As opposed to saying: How do you see yourself being accountable for tracking your progress? Question mark. Be quiet. Let the client go through their own options, their own choices and sort through that rather than limiting them.
RHONDA: I’m so guilty of that one.
LAURIE CAMERON: You get to be human too.
Universally Powerful Questions For Any Agenda
RHONDA: Let’s move on to another question. Are there any questions that you think are universally excellent or powerful for numerous coaching agendas?
LAURIE CAMERON: Oh, of course. Yes. I definitely have my favorite —what I call toolbox questions.
These are questions that are generic and fundamentally powerful when you customize it with the client’s agenda or goal or action. Can I share three of them?
RHONDA: Yeah, please!
LAURIE CAMERON: Okay. My first one is typically at the beginning of a session just after the takeaway is clear for both coach and client is, I call it THE MAGIC WAND QUESTION.
You know … the perfect outcome, ideal resolution. You touched on that a little bit earlier. Ask a client to tap into their true desire and paint that picture of success without worrying about the how yet.
It’s saying … What do you really, really want? Don’t think yet about how you’re going to do it or if it’s possible or any of that. That’s not on the table yet. For right now be bold, be big, dream big, be creative.
And the client might not actually realize that ideal situation. But when they start with what they really, really want and you coach them to move in that direction, there are a lot more likely to get more of what they want.
RHONDA: Great. Love that one.
LAURIE CAMERON: Okay. And another is: How will you know when you’re successful?
I love this one because it asks your client to project themselves into a future state of success and describe it. It’s kind of similar to the magic wand question. And when they answer this kind of a question, what they’re doing is they’re also identifying the parameters that they’ll use to evaluate their success and their progress.
So it opens the door for them to strategize what actions they have to take in order to move in that direction. If we use the same agenda that we were talking about before — I want to manage my energy better during the week, we ask: How will you know you’re successful?
It helps the client think forward in they might say: Well, I’ll have enough time in the evenings to spend with my kids. I’ll be exercising consistently and how, you know, when I get home on Friday, I won’t just drop onto the couch and pass out. I’ll have enough energy to go out and have some fun in the client. Identifying how they’ll recognize success when they’re in the middle of it.
They already have three things that they want to make sure they do. Spend time with the kids in the evening exercise consistently and go out and have fun on Fridays.
RHONDA: I would, in that situation, repeat to them the things they said.
LAURIE CAMERON: Yeah, absolutely. And that leads me to my third really favorite toolbox.
What will it take to …? And you fill in that … with the, the agenda, action or goal.
So what will it take to make sure you have time to spend with your kids in the evening exercise consistently and come home on Fridays with enough energy to go have fun? Yeah.
That what will it take question kicks it into strategy mode and you could say: What’s your plan to do that?
There’s something about the word ‘plan’ that is abstract and they have to start thinking in different ways.
But the question: What will it take to do what you want to do? is simple, more direct. And I’ve discovered that it’s easier for clients to go right into planning and strategizing mode and then you can coach them:
- to figure out what level of accountability
- how are they going to put this into place
There are three variations that I have of the What will it take question:
- What has to happen?
- What has to be different?
- What has to be in place?
The Coaching Skills Quickstart Giveaway
RHONDA: Great. They’re subtle but they’re simple. And Laurie, I know that you have something that you’d like to give everybody listening. What is it? And where can they find it?
LAURIE CAMERON: A list of Sample Toolbox Questions — all the ones that I’ve talked about plus a handful more.
This list of toolbox questions is adapted from a self-study guide I wrote for leaders and managers called The Coaching Skills Quickstart and I retooled it back to professional coaches and what they might come up against in a session with a client.
RHONDA: Brilliant gift. You can find that at https://wakeupenterprises.com/prosperous-coach/
By the way … know that whenever there are links shared with you verbally on these episodes, it’s really easy to go find this stuff. If you’re listening to the podcast on a podcast app, then it will be in the show notes. If you click details on there. If you’re listening to it on my website, well it’s right there in front of you in the SHOW NOTES.
So Laurie, I just want to thank you so much for your time, for your incredible expertise and I’m definitely downloading that baby for myself!
LAURIE CAMERON: Wonderful. It’s always such a joy and a treat and an honor to spend any kind of time with you, Rhonda. Thank you.
RHONDA: You are so welcome. My absolute pleasure. I feel the same way about you, so virtual hugs to all!