Ep 128 – Listener’s Choice – What Exactly Makes a Coaching Website Client Winning?

This episode is a Listener’s Choice episode, which means a whole lot of coaches have listened to it!

Think of this as a master episode – it’s almost like a seminar and it covers nearly all of the most important principles I impart to you about having a successful coaching business.

And, because I’m finishing up a series on Lead Magnets, I wanted to remind you about something that’s critical to the success of your freebie – you must have a sticky website. That’s a website that inspires vistiors to hang out, read everything and of course, sign up for your downloadable lead magnet. It’s what I call a Client Winning Coaching Website.

Without that all the effort you spent on your lead magnet will be wasted.

Also a reminder … at the end of this series on Lead Magnets for coaches I’ll have a free downloadable assessment for you to test your own lead magnet to see if it’s irresistible or not. So keep listening to this series. It’s coming to a valuable close with that free assessment soon.

Now onto the Listener’s Choice episode …

I’m going to take you on a journey. And, this is really about websites and how they work on your behalf to bring you clients and future clients and get people on your list so you can connect with them and build relationships of trust with them over the long term.

Okay, so today what we’re going to dive into is what is it that makes a coaching website client winning.

And remember last week I talked about how so many coaches are putting up what I call an online brochure, https://prosperouscoach.com/41 which is really not geared for attracting and enrolling coaching clients.

As a result, the website just kind of sits there and does nothing. And it’s frustrating because no doubt you spent money on it and time on it and invested a lot of your heart and soul into it too.

There is a totally different way to do a website and if you’re about to start your website, I hope you’ll listen really closely because it does begin with some really early things. One is choosing a viable target audience full of seekers and developing a really smart niche that’s going to help you stand out in the crowd.

But also there’s the mechanical thing which is to choose a website template that is actually geared towards enrolling clients for you and a lot of them are not. That online brochure type is not.

Imagine the Customer Journey Online

Now, take a couple of deep breaths, close your eyes and think about when you’ve been online and something has jumped out at you and hit the mark about what’s important to you .

You have clicked and gone to a website. Then, because of the experience that you had there on the website, you made a decision to sign up on a list for get a free download. Or, perhaps even taken a stronger action and actually invested money into a program of some sort.

That journey is called the customer journey.

Create a strategized customer journey like what I describe below for your website tailored to your target audience.

The easiest way I could think of to illustrate this for you was to talk to you about your own goals and objectives as a coach.

As human beings, when are on the Internet, we are mostly in a trance moving through this thick, very busy, loud, marketing-heavy environment. We very quickly make decisions about what we’re going to pay attention to and what we’re not going to pay attention to.

It’s mere seconds. We pay attention to is something that has a high degree of relevance to us as individuals.

Your top challenges and goals are floating around in your head in the background all the time. Something that you’re struggling with, something that you are challenged by, something that you’d like to change, something that you’ve tried to do on your own but haven’t been able to.

You’re looking for help … maybe even consciously yet.

Relevance is What Grabs Attention Online

What we’re talking about here is relevance.

You have a set of things that are top of mind for you as an individual and every other person out there on the Internet has a set of challenges, goals, things that they’re thinking about in the back of their mind all the time.

How does that relate to your website?

Be sure that your website hits one of those high points, one of those relevancy points for your target audience.

And you can see the problem here is that if you don’t have a narrow enough target audience — if you don’t know exactly …

  • what makes them tick what keeps them up at night
  • what it is that they really, really want
  • what is an acute problem they most want solved

… then you’re going to have a hard time creating a website with an online customer journey that will enroll your ideal clients.

A Model of a Customer Journey Relevant to Coaches

I’m going to take you on … my client’s journey because it’s quite intimate to me and also quite intimate to you. I serve coaches and you are a coach so the customer journey that I’ve put together that connects to my website is relevant to you.

My hope is that by walking you through this, you’ll have a model. You’ll see what it is that you need to do with your own website, for your own target audience.

Okay, so there you are. You’re a new coach, you have some clients, some of them are paying, some of them are not. You finished coach training or are just about to finish coach training.

But so far your business really hasn’t taken off and there are set of things that you’re struggling with as it relates to your coaching business.

You have to be a successful coach and to make a difference in people’s lives. One of the struggles is this whole niche thing.

I still don’t have clarity about my coaching niche!

So what do you do when you’re online with that problem? Well, you might search for answers about coaching niches. Searches are one way that your clients might find you.

Searching online you’ve found some articles about coaching niches and you start to read them and you’ve kept your Google page open because you want to go back to options. Some of the articles are helpful and some of them are not. Some skim over the surface.

But then you come across something that is unique, that isn’t something you’ve heard everywhere else and it speaks to you.

You’re inspired. You go their website.

Here’s How to Create a Pre-Qualified Coaching Client on Your Website

  1. The first thing you see is that their brand (same as the name of their company and domain). It speaks to you.
  2. And then right underneath that brand name, you see a core message. It’s a benefit statement. And what it says hits the mark about specifically what you want and what you’re challenged, so you’re inspired to read more.
  3. You scroll down and you read the highly relevant home page web copy. It’s short and hits all these specific things that you’ve been thinking and feeling.
  4. It’s pointing you towards a solution — a free downloadable guide all about how to figure out your coaching niche. And so without a thought you are putting in your name and email address and you are downloading that pdf.
  5. You’re inspired to immediately open it up and everything you see in that guide makes your heart sing because here is someone who gets you, someone who understands what it is that you’re trying to accomplish, they’ve done it themselves and they have a system.
  6. And you are so inspired by this point that when you read how the guide invites a free Discovery Session with this person you don’t hesitate to schedule it.
  7. And in the meantime, while you’re waiting for that discovery session to happen, you are back at that website bingeing on more relevant content.
  8. By the time you get to that Discovery Session you are pre-sold on hiring this person! So when they offer you an opportunity to work with them, you sign up.

What I’ve just described is it customer journey. It’s a model for you and what you want to create for your ideal clients — a unique narrow audience.

Mindfully and Strategically Design Your Coaching Client’s Web Journey

Don’t throw up a website selling coaching. Instead, mindfully, strategically making every decision that influences what your website is going to look like, what the copy’s going to say, what your free offer  is that takes your ideal clients on a meaningful journey of building trust and getting pre-qualified to work with you.

By the way, don’t just offer a Discovery Session as your freebie on your website!

It’s too early for that. It’s kind of like going on a first date with someone who brings their parents along. Too much too soon!

Build your customer journey from the ground up.

I know it’s not an easy thing to create this customer journey. I know it’s not an easy thing to choose your coaching niche to make sure that you have a viable target audience that’s full of seekers — people who will invest in your help to get exactly where they want to go.

Specificity is the Secret to Creating a Client-Winning Journey for Your Coaching Clients

It is specificity in all things that snaps our head to attention.

Going back to the coaching niche example, see how specific that is?

We need to find for you what is that burning issue that is common for your specific narrow target audience. The pain is so acute that when your ideal clients see words about that on the Internet, they snap to attention.

5 Things That Make a Coaching Website Win Coaching Clients

Now, I promised you in this episode that I would explain to you what makes a client winning coaching website client winning. And in a way I just have but I’m going to go over it now instead of the customer journey where you’re a part of it.

First, it starts with choosing a brand name that is really specific to the outcome that you offer. Here is my brand:

Prosperous Coach

See how it fits my target audience?

I’ll go into more details about brand names in a future episode, but just know that that’s an overview.

Your brand —which is the same thing as your company name and your domain mirrors that too — is the very first point of client attraction on your website.

You want ideal coaching clients to arrive on your website and think: yeah, this is for me.

Which brings me to the second point, which is what I call a core message and a lot of people call a benefit statement — it’s a sentence that describes in specifics how you help your target audience.

My core message is:

Helping coaches earn more and market less by choosing a profitable coaching niche they’ll love.

I’m naming two specific things coaches really want — to earn more and market less and a top of mind challenge for new coaches — to choose a profitable niche they’ll love.

It’s short and it’s power packed. It’s not just a tagline that’s sort of like — Go. Fight. Win! — it says more than that. In seconds it tells people who arrive on your website if they have arrived at a place they want to be and it inspires them to delve further into your website.

That core message is high up in your website. right on the header right there with your brand.

On many coaches websites that I see, the header just has a quote on it or it has some pretty image, but it doesn’t really tell the person who is arrived on the website: I have arrived at the right place.

When you go to website, aren’t you pretty quick to judge whether this website is valuable to you or not?

If not, you bounce off and you’re on to something else because the internet is a vast place and if you are not spoken to at the heart level about your specific challenges, then you’re gone off that site never to come back again.

Next, what goes right underneath the header is some client winning web copy and there are a lot of tricks to web copy. Don’t write a philosophical essay and hope that people are going to read it because people have very short attention spans.

We are a distracted population, especially when we’re online, especially when we’re on our phones.

We are so easily distracted away from what we’re doing that we very often don’t read more than a sentence before we move on

 So your web copy on your homepage needs to be short, punchy and get right to the point in a way that is emotionally evocative. It can’t be formal language. It can’t be long, deep paragraphs. Maybe … 250 words max.

Your home page copy is meant to get your target audience to your first conversion process, which is your opt in  — a free downloadable guide, loaded with value that they can’t get anywhere else.

Don’t create a freebie that’s coachey because there are hundreds of thousands if not millions of those kinds of articles and free things out there already.

Dig in and create a free offer that’s so specific to your target audience and niche while it solves a really unique problem they have while it pre-sells them on enrolling with you without being salesy.

I’m going to go into more detail about freebies later on down the road,

Once they download your freebie, you want them to read it. The copy needs to be short and punchy and really to the point. Pull their eyes through that downloadable freebie and deliver AHA’s quickly. Enlighten them, inspire them, open their eyes, get them thinking.

You want them to read it all the way to the end where you invite them to your Discovery Call.

By the time they finish reading your guide they are so primed that they click the link takes them to your calendar.

But you know people are all different. Some people are not going to immediately read that downloadable freebie. So you also need to have set up a set of follow up emails constructed in a very strategic way. They’re short, but they’re connective, they’re emotionally evocative, and they point attention to specific passages or pages of your freebie.

Lastly, your Discovery Call is your opportunity to enroll them as a client. There’s a non-salesy, non-coachey way to enroll them that doesn’t send them away wholly satisfied as sample coaching sessions do.

If you are working on your website right now and there’s something holding you back from getting it done in a client winning way, reach out to me. Let’s have a strategy session.

Ep 122 – How to Ace the Money Conversation with Coaching Prospects

This episode is inspired by brilliant coaches everywhere who, no matter how many skills and talents they bring to the table, are afraid to own their worth and go boldly into the money conversation.

Take On The CEO Role and Own Your Value

Chances are you came to coaching from a job where you were paid a salary or an hourly rate. Someone else set that amount. And you received the same basic paycheck over and over.

The control was out of your hands. And you probably just did the job without thinking a lot about the money piece.

Now, you are the boss. You are the CEO. You decide how much you charge for your services, how much you earn and when you pay yourself.

It’s time to make that mindset shift. Own your role as CEO of your business.

Have you done that yet? You’ll be amazed at the difference in your self-esteem when you do.

If you take on that role with enthusiasm, you’ll pay yourself well. You’ll stop doubting your value and thinking small.

Look, I get it. I started out doing group coaching at $10 per person for a 3 hour face to face experience. That meant I was earning about $27/hour. But really less because it didn’t take into account all the time I spent developing my program and marketing to attract prospects.

My first year as a coach I only made $5000. That’s not a living. That’s a hobby.

You decide if you have a hobby or a serious business. You make that happen.

There’s a fear, right? It seems more strategic somehow to charge low amounts. As if you’ll have less rejection. As if lower prices will attract ideal clients.

That’s a lie you’re telling yourself. Valuing yourself less doesn’t make prospects value your services more.

And I have proof that higher prices enroll more ideal clients with less hesitation.

There’s an old story in your mind. Lessons you learned when you were young about value and money drive your decision about how much your services are worth. You may think it will take years to change your story. But actually you can make that shift in a moment.

I’m diverged from my topic today because I’m passionate about this.

This episode isn’t about how much you charge. For help with that see episode #60 How to Price Your Signature Coaching Program.

It’s also not about how to raise your fees, which you can find in episode #57.

This episode is about how to approach and then ace the money conversation in a Discovery Call — which is an enrollment opportunity that you set up with coaching prospects.

Ace the Money Conversation with 5 Tips

By the way, the Discovery Call is not a free sample coaching session.

Sample sessions are for brand new coaches trying to fulfill the requirements for certification. It’s a great way to learn how to coach, but honestly not an effective approach to enroll ideal clients who will pay well, stay longer and refer more ideal clients.

So there you are in the Discovery Call, you’ve asked some powerful questions to reveal what’s top of mind for your prospect.

What specifically do they want so much that they are inspired to invest in your help?

What’s been in the way of those goals that’s costing them

time, heartache … maybe even lost opportunities?

So now you say “Are you ready to hear how I help my clients?” You finish that sentence with the specific goals they’ve just told you about.

Now you’re ready to tell them about your program – the specific milestones you help them reach and the challenges you help them overcome.

You share how many sessions they’ll get and anything else you’re offering in your Signature Program.

Obviously it’s critical to strategize all of these things before you’re on the call.

This is the moment … it’s time to share the price of your Signature Program. Use these 5 tips:

  1. Intentionally relax your jaw and shoulders. Open your hands.
  2. Keep the same pace and inflection in your voice as when you were asking the powerful questions earlier.
  3. Let go of attachment to the outcome of enrolling this client. Act as if you have a full stable of clients already.
  4. Release the idea that it’s your job to convince this client to hire you. Never convince anyone. Know that this human being will make the decision that’s best for them.
  5. Remember, their decision does not define you. It doesn’t mean anything. Bless them, bless yourself and move on. But do ask yourself if there’s any way you could improve.

You can do this!