Ep 114 – 10 Things That Help You Become a Coach in High Demand

One of my VIP clients was researching other coaches in her niche last week. She came away from that shocked and concerned.

So many of the sites felt like ghost towns. A lack of current content or pages out of date seemed to signify the sites were abandoned.

Besides this one, three distinct fears crop up fast from researching other coach’s websites:

  • Is the coaching field too saturated?
  • Can I compete with this?
  • Should I even try to make it in coaching?

First, I assure you the coaching field is not too saturated, especially if you do things to stand out in the crowd, which you’ll hear me reinforce a lot.

And should you even try? Only you can answer that. You know your mind and heart. If this truly important to you, you’ll go after it with singular focus and true grit.

It may be hard to accept this. A lot of coaches do not make it — mostly because they lack determination.

Building and sustaining a business is no small feat. So many coaches will spend all the time and money to learn coaching skills then do all the tasks to launch but let the whole thing go before they even cross the threshold. Or, they give it 6 months then give up.

Looking back I’m amazed that I stayed the course considering my many mistakes and some slow years. I’m stubborn that way. Stick-to-it-iveness pays off.

So yeah, there’s tremendous attrition. And that’s true for all startups, not just coaching startups.

I encourage YOU to think of this attrition dispassionately. What really matters is YOUR courage of conviction. Don’t give up. Every problem has a solution.

Find your way and enjoy the journey because few things in life will teach you so many meaningful life changing things as growing your business.

What most coaches ultimately want is to become a coach in high demand. That golden place where clients find YOU and they are ready to enroll. It’s something you absolutely can achieve if you give it a chance.

I ’ve narrowed it down to 10 things all coaches need to become a coach in high demand:

Specialize on an Audience with a Specific Big Problem and Goal

The viability of your audience and niche is the cornerstone of your stability as a coach. If you stand out in the crowd and become well known by a unique and viable audience, you set yourself up for success. The more broad your audience or light your niche, the less likely you’ll gain traction.

Implement a Strong Content Strategy

Standing out matters here too. If your blogs, episodes, videos and social posts seem to be just like every other coach’s, those efforts won’t pay off. Content is still King and Queen!

Grow Unstoppable Determination

This is about character. Will you apply discipline? Will you believe in yourself and this calling even when there’s no proof you’ll make it?

Take Daily High Payoff Actions

A high payoff action makes you squirm. Coaches who make it will do the hard things until they are no longer hard to do and then they’ll find other challenges.

Have Patience

The first eighteen months after launch is a critical time. Because it’s during that time you’re most likely to give up. Patience is absolutely required. Without it, you’ll live in disappointment and give up before you’ve gotten started.

Value Your Time Highly

Act as if you are already in high demand. Choose wisely where you put your time and energy. Control your calendar and pinpoint your efforts. Set up and hold boundaries. Be a professional.

Charge High Prices

Graduate from student mode quickly. Stop charging by the session or month and develop a Signature Program. Charge fees that will allow you to work with few clients each year.

Develop a Platform

A platform is a stage that allows you to reach people. I was asked to train at Coach Training Alliance and to re-write their curriculum. This put me in front of hundreds of coaches that wanted my help to build their business. As you network to reach your specific target audience, because you’ve specialized an organization or center of influence might notice you and help your star rise.

Help Your Client Achieve Critical Results

If your clients are satisfied you’re worth the investment, you’ll enroll more but only if you’re charging well for your services. Professionalism and a sense of authority are strong attractors.

Ask for and Reward Referrals

I used to think any happy client would refer. But people are busy. You have to incentivize referrals. For example, when one of my VIP clients refers someone who enrolls in my 5-month VIP Coaching Business Breakthrough program I reward them with 2 free sessions to use anytime. It’s a strong incentive.

In the Next Episode: How to Market Your Coaching Business Just Like You Coach

Ep 113 – Is it Okay to Coach Without Permission?

Recently, I heard a group of new coaches discussing the challenges of coaching someone who is un-coachable.

As one coach continued to describe the situation it came out that this was a conversation between friends not a coaching session. They hadn’t talked in years. The friend was having a rough time and the coach, wanting to help, tried to coach her.

Hearing that, took me back to an unpleasant memory from early in my years as a coach when I tried to coach a friend and it ended our friendship. At the time, I thought my friend wasn’t coachable either.

As a new coach, I was so eager to use my newly trained coaching skills that I attempted to coach nearly every one if I thought they needed it.

And that’s the big mistake — believing that people NEED coaching. No one NEEDS coaching. It’s not on Maslow’s hierarchy of needs.

Now, I’m very careful to never step into the coaching role unless I’m directly asked to. And I’ve realized the arrogance behind the idea of thinking that people need me to coach them.

Coaching is a co-creative relationship. For it to be ethical, both the coach and the coachee must intentionally step into the container as equals. If the coachee isn’t a willing partner, coaching won’t happen.

That’s why someone might seem un-coachable.

Coaching is a professional relationship where the client invests in themselves. The most effective scenario is they hire you to coach them.

So, you might wondering now, aren’t there any circumstances where you can coach individuals who don’t ask to be coached? For me, the answer is no because I know the damage it can do.

Think about it …

If you had a therapist friend, would you like it if they were using their skills on you without your permission? Would you like it if your clergy friend tried to preach to or counsel you without permission?

Not only would it be annoying, it would likely damage your relationship.

So you have this fantastic new skill set. You’ve learned how to listen deeply. You know how to ask open ended questions. Aren’t those skills useable in so many settings?

Yes they are. But it’s not listening and asking questions that create the breach. It’s the energy and mindset you have if you automatically step into the coaching role when it’s not mutual.

The next time you catch yourself thinking that someone needs coaching, check yourself. Don’t coach. If a friend comes to you in pain, listen, hold them in love.

If they ask directly for your help, don’t step into the coaching role. Ask them how you can help.

See the difference?

In the Next Episode: 10 Things That Help You Become a Coach in High Demand

Ep 111 – Smart and Not So Smart Coaching Business Expenses

This episode is inspired by a smart question from one of my VIP clients.

So I’m going to reveal where expenses go for my coaching business. And while I’m at it, I’ll share common expense pitfalls for coaches and finance savvy mindset tips.

I know this might seem boring but earning well is not boring. Losing profit after all you work feels like a tragedy. Don’t go there.

Reading the show notes for this episode will be especially helpful because I’ll list the sources of my expenses but I’m not going to bore you by listing them out verbally. Find those complete show notes at prosperouscoach.com/111.

Bright Shiny Apps & Services Steal Your Coaching Profits

First let’s talk about not-so-smart uses of your money for your coaching business.

There are multitudes of ads for bright shiny apps and services coming at you in your inbox and on social media. And in a moment of scarcity thinking you might be tempted to buy one, and another, and then another.

You know, you might think something like “maybe THIS will make the difference in my business”. That can be a dangerous thought.

Those seemingly little $10/month and $20/month expenses quickly add up to thousands of dollars annually that your earnings might not cover. So think smart and choose wisely.

It’s so tempting as a new coach to get services for online client portals, social media time saving apps, virtual assistants, bookkeepers and all sorts of extras that in the long run probably won’t add enough value to help you earn more.

Keep Your Business Low Labor and Low Overhead

Design your business to run lean. That doesn’t mean being cheap with your business. The old penny wise pound foolish adage applies.

Smart expenses are those that save you significant time so you can serve clients more efficiently and earn more. But it takes some trial and error to learn how to invest money only where it really counts.

Be strategic with this rule:

Only invest in what you need right now

not what you think you might need someday.

Regularly dump apps and services that aren’t helping you earn more. If you have a low-income month or year, it could partially be that you’re spending too freely.

Think twice about the fancy, expensive coaches portal or top of line email campaign service. You don’t need those.

Here’s a tip … if you’re 100% sure you like an app or service and it’s truly helping your bottom line then opt for annual payments for as many expenses as you can instead of monthly because you’ll save a lot.

Startup Expenses Are Higher

Investing in your business is not only necessary, but it’s a privilege. Think of expenses for useful services as a blessing that helps you thrive. Pay for them with gratitude.

For example, significant investment goes into coach training (the vocational skills side of your business) and for hiring a business mentor like me to help you get everything set up right the first time (which is the strategic side of your business).

Also I think it’s wise to invest in a good web designer who is also a coder to create a WordPress website for you. Doing your own site on Wix or Squarespace may come back to bite you now or later.

It is not unusual to spend $25,000 out of pocket before you earn much as a coach. So don’t let anyone make you feel bad about start up expenses. It’s normal for ALL businesses and entrepreneurs. But do choose wisely.

Don’t Waste Money on These Expenses

Finance experts say your expenses should be no more than 30% of total revenue. But imagine your profits if you could cut expenses down to only 10%? That’s doable. Check out Episode 5 about The Simplest Coaching Business Model. It’s one of my most listened to episodes.

By design, my business model is high on profit and low on labor and expenses. And that’s what I teach my VIP clients to create in my Coaching Business Breakthrough program.

I administrate nearly every aspect of my business myself. Once you learn how it’s fast and easy.

For a few years I’d had a bookkeeper. No more, I just use Quickbooks. A one time expense and an hour each month of my own time is far better than spending thousands monthly.

Virtual Assistants are also expensive and most don’t save you time unless you opt for a more complex business model with online products, training, webinars etc. Those things greatly reduce your profits unless you get into the business of expanded promotion, which frankly wore me out and brought me no joy.

I think it’s better to work a 30 hour week earning $200K and keep 90% of it than to work a 60 hour week earning $500K and keep only 50% of that. But that’s me.

I do most of my website updating and all of my podcast tasks. I have it all streamlined.

I also don’t advertise. Look … what I do and what you do can’t effectively be advertised.

So instead of blowing money on ads, have a strong content strategy. Put out an excellent weekly podcast episode or video. That’s how you attract ideal clients because if they like you and trust you they’ll want to work with you.

Ads do not build trust!

My annual business expenses for this past year were $6,000. That may sound high but it’s really not when you consider that as well as the monthly or annual costs for apps to run my business and podcast, it also includes:

  • cell phone and internet costs
  • CPA for tax prep
  • web design
  • computer consultant services

If I remove those things my total expenses this past year were only $3300 or an average of $275 per month.

I hope this inspires you to run a lean business and keep your business model simple. It’s a great life!

Here’s a list of my expenses for your interest:
Web Domain fees – GoDaddy is usually less than $10 per domain and you don’t need any bells & whistles they try to sell you like privacy, email and web hosting.

Web Hosting – I use A2 Hosting because they aren’t a huge company and don’t drive me crazy trying to sell me stuff no one needs.

Email Campaign Company – I swear by Aweber’s excellent customer service at $179 per year.

Podcast Hosting – I love Buzzsprout for their high customer service at $12 per month.

Internet fees – You can deduct ½ of your internet fees on taxes each year.

Mobile Phone – I use my cell phone for business and personal and can deduct ½ the charges

Credit card fees – After much research and trial I use PayPal to collect fees and pay 2.5%. I’ve found that no fee solutions or low fee solutions have huge hassle factors.

Scheduling system – TimeTrade is what I use and one of the best and least expensive out there. I’m grandfathered in at $40 per year.

Password System  – LastPass keeps my passwords easily accessible for $37 per year.

CPA – My expenses for tax prep run about $300 per year I stay with free services for Canva, Dropbox and a few others because I try to stay away from monthly fees which add up fast.

In the Next Episode: Fall Back in Love with Your Coaching Business

Ep 110 – 6 Services Every Coach Needs For An Easy Business

There are 6 services I use for my coaching business that I could not live without.

I keep my business super streamlined for expenses, which means I keep most of what I earn. I want you to have high profit and the best support too.

Custom WordPress Website

There are loads of debates about which is best web platform … the venerable WordPress or newer on the block Wix and Squarespace.

I always advise WordPress over the others for 3 main reasons:

  • WordPress is self-hosted. Which means you own your website.
  • It has unlimited customization capabilities.
  • It gives you access to more 3rd party plugins.

Bottom line … if your intention is to succeed in your business and be in it for the long run, WordPress beats the other platforms hands down because it can grow as your business grows.

WordPress templates can easily morph into a home for your blog or podcast, a membership site, an online store. You can add sales page builders, survey or forms builders, advanced analytics, SEO builders, Live Chat, and that’s just the tip of the iceberg for WordPress plugins.

And if you’re thinking about having a coach training school or some other coach service create a website for you, don’t. They won’t be what I call Client Winning Websites.

I have a whole series of podcasts about what makes for a client winning website. Check that out at prosperouscoach.com/website

Don’t go cheap with your website. This is one of a few places that you want invest in your success. I highly recommend that you have Nichole Betterley create your WordPress website for you.

Nichole is simply the best web designer for coach’s websites I’ve ever met.

She’s a trained coach herself, a designer and coder. It’s extremely rare to find all of those skills in one person. You will LOVE her. All of my clients do and she’s also been my designer since 2006 helping my website grow as my business grows and morphs.

We did episode #45 together called Customer Coaching Website Vs. DIY Template.

Hold off on creating a website until you are crystal clear about who is your target audience and what specific problem your help them solve with your coaching niche.

If you’re not crystal clear about this, let’s have a Strategy Session and nail that down for you.

Aweber

Sometimes called an Email Blast Company or Email Campaign Company, this service is all about getting your messages out to people who have trusted you by opting in on your website for your free offer, also called a lead magnet.

You email leads list is you community for your coaching business.

This type of service helps you:

  • manage email addresses of people who have opted in for your free offer
  • get your emails delivered in a way that meets regulations
  • automates everything so you save time
  • build trusting relationships with followers
  • review statistics that help you improve

No doubt you’ve heard of Mail Chimp and Constant Contact, there are dozens more that get more and more technical and costly up the scale.

For a startup coach I suggest a relatively inexpensive and easy to use service that has services you can grow into. My hands down favorite is Aweber (affiliate link).

It’s been around a lot longer than most Email Marketing Services. Here’s why I LOVE them:

  • Customer Service
  • Customer Service
  • Customer Service

I’m the kind of person who wants a person I can talk to in real time if I need help. Most tech companies don’t share their phone number or at best only have an online chat. If they do let you speak with someone you reach an overseas call center. And your problem takes 3x longer to fix than it should.

Whenever you call Aweber you get to a highly trained person within a minute or two who will help you or find someone to help you in one phone call.

They’ll patiently teach you how to use their systems so it’s easy peasy. And no one says anything like: “I understand your needs, Miss Rhonda.”

The other reasons I like Aweber is:

  • They are highly respected by ISPs (Internet Service Providers) so emails from them get priority delivery.
  • They constantly improve their systems in a user friendly way. There’s never that feeling of disconnect between the way their online tool works and the way you think it should work.
  • Aweber is comparable in price to Constant Contact.
  • And, Aweber integrates extremely well with WordPress.
  • Aweber

Mail Chimp is a bit less expensive for their Essential Plan but it’s missing some features at that level and they just can’t match Aweber’s customer service.

Deposit Photo

I recommend that all coaches have a content strategy such as a blog, videos or a podcast (my personal favorite) that goes out like clockwork each week and is highly relevant to your target audience.

Deposit Photo is a low cost source of excellent stock photos, videos, vector images and illustrations. Sure there are some decent free stuff out there. But honestly I can tell who is using the free stuff. The quality just isn’t there.

Every year for the last 3 years Deposit Photo has a Black Friday special where you can get 50 images for $29 through AppSumo. That’s a great deal.

Canva

You may have heard of Canva. What a great app! The free version gets you far in being able to create great looking social media memes – you know little quotes or statements that you put on Instagram, Facebook or wherever.

You can also create gorgeous lead magnets, brochures, postcards or letterheads all by yourself. Then you download the pdf, png or jpg to get your item out there.

LastPass

I don’t know how people do without a password app like LastPass. I probably have over 200 passwords for my business and home life. And security is critical in the current hacking environment online.

So this app creates and stores secure passwords and makes it super easy to get into everyplace online both on your laptop and phone with one master password that allows you to access all other passwords. I could not live without this app!

An Online Scheduler

There are places to spend the big bucks (your website) and places not to. When you can find a tool that does an excellent job serving your needs and keeps your overhead low, that’s a place to save.

I came across TimeTrade a decade ago and I continuously sing its praises. Why do I love it so?

  • Customer Service – They are well set up to solve challenges with local, positive and knowledgeable support.
  • Price – Compare Time Trade for $6.50/mo or $78/yr with Acuity, which is $15/mo or $180/yr.

Okay, that’s my 6 top services list that all coaches need!

In the Next Episode: Smart and Not So Smart Coaching Business Expenses

Ep 109 – Are You Casting a Spell Against Your Coaching Business?

In episode 106 I talked about practices I use to help me manifest more ideal coaching clients and income.

In this episode, let’s talk about the other side of that – how coaches cast a spell of failure on themselves.

A couple of caveats first …

  • I believe that I can change my mind. I can change my beliefs. I can change the way I respond to things. It may take time and it’s doable with awareness.
  • I believe that success requires more than positive thinking. Positive thinking lightens the way. It helps me put the focus on what’s working and gratitude. Strategic action joins with positive thinking to help me attract what I want.

So with that in mind … imagine that money and success are simply a flow of energy. Visualize them as a river. A river wants to flow, right? And it will find the way of least resistance to keep flowing.

What can you do to encourage the flow of money and success towards you?

Consider listening to episode 104 and whole series on Money Mastery at prosperouscoach.com/money

What are you thinking, saying or doing that discourages that flow?

I can tell you how I used to discourage the flow of positive results in my coaching business. It came down to spending more time in fear and worry than in believing in myself and taking strategic action.

  • I saw other people’s successes as a threat to my own.
  • I didn’t own my value shown by how I didn’t highly value my time. (I’m talking about fees here)
  • I feared success and kept myself small in my actions.
  • I paid more attention to my failures than my successes.

Sound familiar?

Scarcity thinking is normal for most human beings. Our culture teaches us to long for what we don’t have rather than receive and enjoy what we do. That builds a muscle for wanting instead of building a muscle for receiving and enjoying.

You can build a stronger muscle for receiving and gratitude. And by doing that you attract more of what you want that what you don’t want.

Back to the energy metaphor, fear and worry about what you DON’T WANT to happen is like putting an obstacle right in the middle of that positive energy flow so that it simply goes around you. Picture a beaver dam in a river.

Here’s another way to illustrate this. Have you ever spent time with someone who is continuously self-deprecating or negative? How does it make you feel? Even if you love the person it becomes less and less good for you to be around them. Eventually you will find excuses not to connect.

Continuously is the watchword here. Everyone deserves the opportunity for an occasional rant.

Everyone deserves to share real feelings with people they care about. Ideally, feeling those feelings and sharing them creates forward movement. It’s catharsis rather than habit.

In the past I cast a spell on myself by thinking negative thoughts over and over. Thoughts like:

  • “Nothing is working.”
  • “It takes a long time to be successful.”
  • “No one wants my services.”
  • “No one will pay my fees.”
  • “I’m discouraged. I’m disappointed.”

That breeds disappointment which quickly becomes toxic.

Just saying these things out loud to you I feel the negative impact of them. So banish the thoughts! These are not my thought habits now.

The easiest way to replace thought patterns is to notice what you’re saying to yourself. Catch yourself in the thinking and reframe.

Ask people close to you to gently catch you in that thinking too. A gentle reminder to reframe is all you need to build the muscle for receiving and gratitude.

Prospects can feel your energy. They can feel what you’re putting out there. They may not consciously know what you’re saying to yourself but the scarcity is there as an energy and repels them.

Consider jotting down the ways you have been casting a negative spell on yourself. Writing those things down helps you put yourself on notice.

Also write down a reframe. Play with the reframe until there’s no hint of negative spell casting in it. You can do this!

In the Next Episode: 6 Services Every Coach Needs for An Easy Business

Ep 108 – How To Develop Your Signature Coaching Program

This episode is part of my Money Mastery series and it’s being reprised as LISTENER’S CHOICE because it had record listens over the last year.

Thank you, Coaches, for your loyal listenership! I’m grateful for you!

Today’s episode is about a better way to package a coaching program and earn more than by the session or group of sessions.

First, let’s talk about schools of thought. There are schools of thought about everything.

If you’re still in coach training some trainers may insist that coaching should not be programmed. In other words, you shouldn’t create an offer other than coaching sessions because it means that you take away the coach’s agenda.

If you’ve been listening to me for a while you know I believe that you can both serve a client’s agenda AND offer a specific program for a specific audience that solves their biggest problem and gets them where they want to go.

After 22 years of experience in my own coaching business and helping hundreds of coaches reach financial success in their businesses in my private VIP program, I know that selling coaching by the session only may keep you at poverty income levels.

So what is a better way that helps you earn well as a coach? I’ve been leading to this in the previous episodes so I hope you’ll listen to those too.

Create a Customized VIP Program

This is what I help all my clients create.

It helps the coach feel confident they have something of value to offer. They learn to articulate what they do in meaningful terms and without the agony of trying to convince people to buy coaching.

Of course, like all successful aspects of a coaching business, creating this program has critical steps that go before.

  1. It begins by targeting a viable audience – one that’s full of seekers – people who do invest in their professional and personal growth.
  2. Next you uncover their biggest known problems and the ultimate outcome they want to achieve. That becomes your coaching niche.
  3. Then, you put together a signature program tailor made to that audience. Your program has a clear set of milestones that you’ll help your clients achieve on the way to that ultimate desired outcome.
  4. Then, you learn how to articulate that to prospects in a way that’s benefit rich, supplying them with assurance of both tangible or concrete and intangible or emotional things they’d like to achieve with your help. That there is a structure in your program helps them to trust you and feel inspired to invest.
  5. Lastly, you need a strategy to attract clients, build trust and rapport, then gently send them through a conversion process, sometimes called a funnel, so they are motivated to have a Discovery Session with you, where you’ll enroll them.

Getting all of this done isn’t easy by yourself.

It helps to have a guide like me help you with all the steps no matter how big or small.

Examples of VIP Coaching Programs

For example, let’s say you’re a relationship coach helping people to find their soul mate. Your program might include the following milestones – takeaways you’ll help your clients achieve:

  • Identifying personal values and partnership values. What are their must haves and deal breakers in their life partnership?
  • Getting ready for a partner. What are their strengths but also habits and behaviors in need of adjustment? What are their limiting beliefs about relationships? You might even have something like a life makeover in your program.
  • Setting first date goals. Helping them set personal boundaries and show up with confidence.
  • Discovering the best places to meet people and connect.

There’s a clear arc to the program and plenty of opportunity for the client to bring the agenda to sessions. This structure is more about helping prospects feel confident to work with you.

Or, let’s say you’re a leadership coach and target HR leaders to gain greater impact in their role – something you’ve discovered from market research that’s a top goal of HR leaders. Your program’s milestones might include:

  1. Creating a vision for the impact they wish to make.
  2. Identifying what’s been in the way.
  3. Uncovering their professional strengths and learning how to leverage them.
  4. Identifying skills and behaviors that need attention and areas to stretch.
  5. Develop good habits to strengthen their resilience, mindset and competencies.
  6. Building their rapport, identifying sponsors and other relationships that would help their star rise.
  7. Helping them develop a thicker skin and become bolder in meetings.

You can see that the focus in these descriptions is not about you and your skills as the coach. It’s about the target audience and what they want. But at the same time these kinds of milestones are what all coaches can help their clients achieve.

Either of these programs could be a 4 – 6 months or longer.

Bundle Significant Value Into The Program

So far in your coaching business you might be simply trying to convince a client to hook on … to want coaching and be willing to invest in a certain number of sessions up front.

It’s painful. And it’s without context especially if you haven’t narrowed to a viable audience, done market research and discovered what your audience wants so much they’d be willing to invest in your help to get it.

Programming your coaching into a VIP program creates a context for why a person would want to invest at a high level in their future success. And, you can develop this program without even using the word “coaching”. That’s your toolbox not an outcome they know they want.

Identify What They’ll Get In Your Coaching Program

The next step for creating your program is to identify the features. What do they get when they invest in the program? Consider bundling some of these things into your program:

  • A certain number of private sessions, say 10 – 18 sessions depending on length of your program, your preferences, and what it takes to achieve the goals
  • A certain number of group sessions or access to a closed Facebook group for community support
  • Annual retreats
  • Half or full VIP day where they fly out to work with you face to face on some aspect
  • Unlimited emails to you
  • Session recaps
  • Pre-created guides, forms or assessments to ease a process.

These things still involve coaching and coaching skills. But they add excitement to a program and help justify the fees to enroll.

In the Next Episode: Are You Casting a Spell Against Your Coaching Business?

Ep 107 – 7 Tips to Keep Coaching Clients Happy and Coming Back

Before we dive in, I’ve got a FREE gift for you because it’s been a hard year and you deserve this …

Have you been wondering why your coaching business hasn’t taken off the way you hoped?

There could be one or several things that need adjustment. Most likely it comes down to the wrong strategy or a lack of strategy.

My free gift to you is a downloadable assessment called Coaching Business Checkup. It will reveal any holes in your strategy so you can do everything more effectively and earn more in your business.

Now let’s dig into today’s Listener’s Choice episode …

There’s plenty of information out there in training programs about how to coach. And there’s lots of attention out there on how to market and enroll clients plus the various tactics to earn well as a coach.

But there’s little communicated to coaches about exactly how to serve your coaching clients well so they love the experience, come back for more and refer others to you.

Client service goes beyond coaching skills but does stem from the way you market and engage your target audience from the get go.

Your coaching client’s satisfaction in you and your program begins before they hire you and continues after they finish with you.

If you’re following the guidelines I’ve given to you in episodes 62 through 77 in this Coaching Business Checkup series, then you’ll be strategically setting everything up for your coaching business in a way that guarantees satisfaction for ideal clients.

And if you put in place specific things to ensure that people you attract are ideal for you, it will increase your clients’ satisfaction.

Client service is another strategy point for creating a successful coaching business. And that’s why this is part of, and the LAST episode of, my Coaching Business Checkup series.

Do you ever feel nervous with your clients and have performance anxiety during sessions? If you’re a new coach, that’s totally normal. And you want to apply awareness to be sure it’s a feeling that diminishes with each client.

In my early days, I was so anxious about delivering value that I lost my personal power by inflating my role. And I ended up feeling drained instead of energized by sessions.

Over the years I’ve given this challenge my daily awareness and made a lot of shifts.

Happily, there are things you can do that both create value while also setting strong boundaries, which protect you and your clients. I’m about to share 7 main ways you can up your game in providing value.

This will keep your clients happy and coming back for more coaching with you.

#1 Cultivate Happy Coaching Clients Before During and After

Happy clients start by being happy prospects. Ideally before they hire you, they already have a strong sense of your integrity, personality and exactly how you can help them. That’s why a content strategy is so important.

A successful business is the sum of many strategic things that work in concert.

If your social media, blogs, podcasts, videos, website – everything – comes from being fully informed about what’s important to your audience they can feel that. And it feels good!

A while back a member in my Facebook group — Prosperous Coach Club — posted:

 “Just found your podcast. Wow! Get out of my head, Rhonda Hess! I needed this so badly. Thank you.”

So glad that I hit the mark, Angela!

If your audience feels seen, heard and understood by you, they’ll follow you and share your content with others in your audience. And then ideal prospects become curious about what you.

Also, after they’ve finished your program, stay in touch with past clients. Follow them on social media. Share a bit of social love. And check in with a short email to from time to time.

#2 Provide Structure and Boundaries to Coaching Clients

In a desire to be ALL things to your clients do you forget to set boundaries and provide structure?

A sense of structure and boundaries help people feel safe.

  1. Provide clear terms and agreements in your intake packet.
  2. Ask clients to respect you with policies about showing up for sessions and on time payments
  3. In the first session explain the phases and flow of your work together (this is easy if you’ve created a Signature Program rather than just selling coaching packages)
  4. Provide and then ask them to send you a Session Prep 1 -2 days before each session
  5. Send them a Session Recap that lists agreed upon next steps and notes
  6. Set clear expectations about your availability and how/when they can contact you
  7. Hold time boundaries in sessions.

#3 Create and Track a Set of Goals

This may be obvious but it wasn’t to me with my first clients.

  1. Within the first 2 sessions set specific milestones you’ll help them achieve
  2. Get clear on top challenges, goals and who they want to transform into
  3. How will you help them perceive that they’ve made progress?
  4. Set a tickler in your calendar to check in on their goals/milestones and progress

#4 Gather and Give Feedback

Feedback is under-rated and so valuable for any transformational process.

1. Ask for feedback

  • At the end of every session, ask about their takeaways. Write those down in the Session Recap.
  • Make sure that your Session Prep form asks for feedback. Acknowledge what they say.
  • If you’re not getting enough feedback, directly ask for it half way through your program.

2. Give feedback

  • Let them know how they’re doing. Be kind but also real. Encourage more if progress is slow.
  • Ask for referrals mid-way through your program and at the end.
  • Ask for a testimonial. Give them guidelines and make the testimonial process easy.

#5 Model Integrity

One of the beautiful things about coaching is that sometimes we attract clients that teach us while we’re supporting them. Mostly this is seamless and organic. But it can sometimes be painful because you realize that you need to work on the same issues your client does.

If that’s the case, be real. Show your vulnerability while also modeling how you face your challenges.

  • Walk you talk, not just in session but in every public way you show up
  • Be responsive to your clients with timely replies
  • Provide a personal touch but don’t go overboard
  • Own your mistakes and biases
  • Hold confidences

#6 Help Your Coaching Clients Stand Fully In Their Power

The absolute best way to empower your clients is to monitor how well you are standing in your own power.

Some years ago I wrote a popular blog post on this called 5 Ways to Right Size Yourself to Empower Your Coaching Clients.

As a coach, it’s critical that you learn how to be right sized in your power for a healthy coaching relationship.

By right sized I mean holding the right amount of responsibility in the co-creative relationship while also asking your client to do this same. Ideally, you and your client have the same amount of power in the relationship.

These are the usual ways coaches disempower clients. It may surprise you.

  • charging too little
  • allowing late payments
  • allowing clients to slide away from doing their work
  • over-delivering
  • failing to hold time boundaries and other boundaries

It takes practice. You can do it if you pay attention to what’s happening within you when you interact with your clients.

  • Hold your clients accountable for what they agree to do
  • Challenge them to do and be more. They will thank you for it.
  • Show you care without being overly responsible or invasive

#7 Share Your Humanity

When I first started as a coach I thought I had to be a pillar of perfection with clients. I found out the hard way that this turns out badly.

When people put you on a pedestal they project all sorts of crap upon you and the relationship goes into shadow.

So instead:

  • Be a real person. Let clients see who you are. But don’t make it too much about you.
  • Be interested in you’re client’s uniqueness and how they differ from you. Hold up a positive mirror for them to admire themselves.
  • Give the personal touch without going overboard
  • Accept that life throws everyone curve balls from time to time

Now, how can you up your game for customer satisfaction?

In the Next Episode: How to Develop Your Signature Coaching Program

Ep 106 – Can You Manifest Coaching Business Success with Your Mind?

I’m going to share something deeply personal in this episode, which is super short. This is part of my Money Master series.

When I launched Prosperous Coach in 2006, I was a new student of prosperity. At that time I called myself a spiritual coach and the basis of my work with other coaches was about the power of prosperity thinking combined with strategic actions.

I created a membership program with 22 weeks of study called The Coaches Power Path.

I stumbled upon a book that made a big impression on me called True Prosperity by Yehuda Berg. The concepts in the book are based on the Kabbalah – the word literally means receive.

His idea is that fear of success is inverted ego.

Fear is not a wall keeping you from what you want but rather fear arises to pinpoint what you need to focus on.

Fast forward many years … now I have a few practices for my business that I believe help me focus on what I want and to detach from outcome. They reduce stress and worry while setting strong intentions.

Am I a master at these practices? No. I’m still a student of prosperity continually working on removing mental blocks about my own success. It’s good work that takes time.

And … this is important … I’m not a believer that it’s wise to sit on a cushion all day and think prosperity into existence.

My idea is that I EARN fulfillment

through both strategic actions and beliefs.

To assist the process I’ve devised a few rituals. Carl Jung said something like … rituals are how the conscious mind communicates with the unconscious mind.

So at the risk of you thinking I’m a kook, I’ll now share 4 things I do ritualistically:

1. When I receive a notification that someone has subscribed to my podcast, I greet the person in my mind and send wishes that they:

  • get great value from listening to my podcast
  • are inspired to share my podcast with other coaches
  • rate and review my podcast positively, and
  • invest in my services IF we are an ideal fit.

I end by saying “For the highest good of all and the free will of all.”

2. When someone applies to work with me I pause to acknowledge their courage for reaching out. I read what they’ve shared and respond quickly and personally. I send energy with my response that they only enroll if we are an ideal fit. I’ve created a thoughtful list of what makes a client ideal for me.

3. When money arrives – whether in my bank account, a notice of fee payment in PayPal or an actual check – I pause and feel gratitude. I receive it.

4. When I pay bills – even if it’s a notice of an automatic payment – I feel grateful for the privilege of that service.

There are some days when I don’t feel like taking the time for these rituals. But I do them anyway. Because consistency is the power behind the practice. I’ve noticed a stark difference between the periods of time when I’ve let the practices slip or done them habitually. There’s an overall decrease of stress and financial worry and a dramatic increase of ideal client and income flow.

Now, what practice or set of rituals could you put in place that will help you manifest your coaching business success?

In the Next Episode: 7 Tips to Keep Coaching Clients Happy and Coming Back